Terms of service
Terms & Conditions of Sale
Definitions
- "The company" shall mean Fibrelux Limited., an entity incorporated in the UK.
- "Products" shall mean products sold to Customers by the company. This does not include any products purchased by a Customer from entities other than the company.
- "Customer" means the person, firm, company or authority seeking to purchase goods from the company and includes his, hers, its or their successors or personal representatives.
Article 1 | Application of the Terms and Conditions
- These Terms and Conditions for Sale of Products (these "Conditions") shall apply to all purchase and sales contracts of Products entered into between the company and Customers.
- Subject to the application of these Conditions, the company shall accept any offer for purchase of a Product made by a Customer. If a Customer makes an offer to the company to purchase a Product, it is deemed that the Customer has given consent to the application of these Conditions and has approved of the contents hereof without any objection.
- The company may modify these Conditions without obtaining the individual approval of the Customer, and the Customer approves such modifications in advance.
Article 2 | Pricing & Orders
All prices displayed on this website are in pounds sterling and are correct at the time of publication. Fibrelux Ltd reserves the right to update prices at any time without prior notice.
In the unlikely event that a pricing or delivery charge error affects your order, we will contact you before processing to confirm whether you wish to proceed at the correct price or cancel for a full refund. We will not fulfil an order at an incorrect price without your explicit agreement.
Article 3 | Place of Sale
The sale of Products to Customers by the company shall take place at the company premises.
Article 4 | Products Subject to Purchase & Sale Contract of Products
- In principle, Products to be sold by the company to Customers shall be Products in stock at the company premises.
- Although the company provides and periodically updates information regarding the Products in stock on its website, since the availability of Products changes constantly, the information provided may not perfectly match the actual availability. The information provided is for reference only, and is not intended to guarantee the availability of a Product.
Article 5 | Entering into Purchase and Sale Contract
In principle, the purchase and sale contract between the company and the Customer shall be deemed to enter into effect when the Customer presents the company with the Product to be purchased and the company presents the Customer with an invoice, unless otherwise agreed.
Article 6 | Payment of Purchase Price
Promptly after the purchase and sale contract enters into effect, the Customer shall make the payment of the purchase price of the Products to the company, by bank transfer, credit card, or other means accepted by the company. All prices are exclusive of Value Added Tax where applicable. Accounts must be paid prior to delivery of goods or unless otherwise agreed. Customers who delay delivery of goods will need to meet their agreed payment terms whilst the company holds their goods for delivery.
Article 7 | Delivery and Transportation of Products
Delivery dates are given in good faith but any time or date named by the company for delivery is an estimate only. Unless otherwise agreed, delivery prices are based on normal working hours for the courier company (06:00 to 18:00 Monday to Friday). The company can accept no liability whatsoever for any damage or loss, whether direct or consequential, caused by any delay in delivery. Customers who fail to accept deliveries as outlined herein will be accountable for any re-delivery and storage charges.
The company shall be discharged from its obligation to deliver the Products to the Customer under the purchase and sale contract when such Products are collected by the Customer from the company premises.
With regard to the Products delivered to the Customer under the preceding paragraph, Customers shall be responsible for handling the Products once in the hands of the Customer. The company does not assume legal responsibility in cases where delivered Products are stolen, lost, damaged, or other accidents occur while being handled or transported by the Customer.
Ownership of the Product shall be transferred to the Customer when the delivery of the Product is completed.
Damage/shortages must be noted on the carrier's Delivery Sheet immediately and notice in writing given to Fibrelux Ltd within 24 hours of receipt of goods. Damaged items must be signed as "Damaged" and refused at delivery. Photographic evidence of damaged items will be required. Failure to note these on the courier delivery POD will result in a no-claims case through the haulier's insurance. Therefore, all goods must be unwrapped and inspected whilst the delivery driver is present.
Article 8 | Guarantee of the Quality of Products
In cases where it is revealed that there is a defect in the material or manufacturing of the specific Products designated by the company, which interrupts the ordinary use of the Product during the guarantee period, Fibrelux shall provide the Customer with free repair services (which means replacement or repair of the defective part, but not assembly). When making a request for the repair of the defect or replacement of the Product, the Customer must provide proof of purchase and evidence of the defect.
Article 9 | Repair and Refund for Defective Product
If a defect is found in the purchased Product, the company shall provide free repair, compensate for the value that has dropped due to the defect, or refund the purchase price. The specific method of dealing with the issue shall be chosen by the company, in accordance with the nature of each case. In cases where the company has selected to refund the purchase price, the company shall refund the purchase price in exchange for the return of the defective Product.
Article 10 | Cancellation and Amendment of Your Order
No order placed by the Customer or an agent acting for the Customer may be cancelled or amended unless it is specifically agreed in writing. Customers must notify Fibrelux Ltd in writing within 14 days of receipt of goods of their intention to return. Where Goods are requested to be returned, this must be completed within 30 days of delivery and authorised in writing by Fibrelux Ltd. Where the Company agrees to such return, the customer agrees to arrange and pay for the shipping costs. Credit for returned Goods is dependent upon their condition on arrival. The customer agrees to pay a restocking/administration charge of 20% of the invoice value of the goods returned. A Credit Note will be issued for 80% of the goods returned value. Original carriage charges cannot be refunded.
Article 11 | Price Validations
If delivery of the goods is delayed at your request for more than 30 days after the date named by the company for delivery, the company will be entitled to increase the price of the goods to the effective price then being charged for like goods at the actual date of delivery. The Company reserves the right, by giving notice to you at any time before delivery, to increase the price of goods to reflect any increase in the cost to the company due to any factor beyond the control of the company (such as foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, transport or materials).
Article 12 | Exemption
The amount of damages to be compensated by the company for default or tort shall be limited to the purchase price of the product, unless damage was caused by the company's intent or gross negligence. Customer shall be responsible for the product once it has been delivered and signed off as satisfactory.
Article 13 | Passing of Risk
Risk in the goods shall pass to the Customer forthwith upon the goods being loaded onto a Carrier's vehicle for delivery.
Article 14 | Governing Law, Jurisdiction
The contractual relationship between the company and Customer, including the relationship under these Conditions, shall be governed by the laws of the United Kingdom. Each provision of these Conditions shall be binding to the extent that it is not rendered void by any compulsory provisions of law. In the event that any of the provisions in these Conditions is held to be void, the other provisions shall remain in effect.
Final Note
Please read these Terms & Conditions carefully and notify us of any query before placing an order. The Company may, at its discretion, amend, remove or add to these without prior notice. These Terms apply to every order placed with us and take precedence over any other Terms or Conditions placed upon us.